{"product_id":"competing-in-a-service-economy","title":"Competing in a Service Economy","description":"\u003cp\u003e\u003cstrong\u003eCompeting in a Service Economy.\u003c\/strong\u003e Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and human resources reveals how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit, this important new book will help business professionals to think and plan strategically to dramatically improve services, service development, and service innovation within their organizations.\u003c\/p\u003e\u003ctable width=\"100%\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eForfattere:\u003c\/strong\u003e Matthew D. Johnson, Anders Gustafsson\u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\n\u003cstrong\u003eUtgave:\u003c\/strong\u003e ukjent\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eSpråk:\u003c\/strong\u003e Engelsk\u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\n\u003cstrong\u003eSidetall:\u003c\/strong\u003e 0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780787961565\u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\n\u003cstrong\u003eVekt:\u003c\/strong\u003e 970 g\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eForlag:\u003c\/strong\u003e \u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\n\u003cstrong\u003eInnbinding:\u003c\/strong\u003e \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eUtgitt:\u003c\/strong\u003e 2003\u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\n\u003cstrong\u003eVeil. pris:\u003c\/strong\u003e 0 kr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 24%;\"\u003e\n\u003cstrong\u003eKategori:\u003c\/strong\u003e Business \u0026amp; Economics\u003c\/td\u003e\n\u003ctd style=\"width: 21%;\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e","brand":"Bokia.no","offers":[{"title":"Pent brukt bok","offer_id":42458452656210,"sku":"156339-4","price":200.0,"currency_code":"NOK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2064\/2115\/files\/competing_in_a_service_economy.jpg?v=1782256989","url":"https:\/\/bokia.no\/products\/competing-in-a-service-economy","provider":"Bokia.no","version":"1.0","type":"link"}